Passenger grievances associated to catering providers on Vande Bharat trains prompted this motion by the Board. To address these points, the Centre for Railway Information Systems (CRIS) and the Indian Railway Catering and Tourism Corporation (IRCTC) have been instructed to work collectively. Passengers will obtain SMS notifications providing the choice to guide food and knowledge about accessible food providers.
Also Read | Vande Bharat makeover for Indian Railways; however what wants to be completed for the widespread man’s shubh-yatra?
Those passengers with confirmed tickets who opted out of food providers throughout ticket reserving will obtain an SMS with a hyperlink in case they need to guide meals. Another SMS shall be despatched 48 hours earlier than their journey in case passengers need to guide meals.
Those who initially opted for food providers throughout ticket reserving however obtained confirmed tickets later will obtain an SMS 24 hours earlier than their journey relating to catering preparations based mostly on their preferences.
New Orange Vande Bharat Express rolls out: New Indian Railways prepare – all you need to know
Passengers who’ve confirmed tickets and initially chosen a meal choice will obtain an SMS instantly after ticket reserving, detailing their catering preparations.
Current reserving passengers shall be served vegetarian meals solely due to the brief time accessible for meal preparations, as the present reserving facility is accessible up to quarter-hour earlier than the prepare’s departure.
To improve consciousness of meal availability, zonal managers have been instructed to make bulletins on all Vande Bharat trains at originating and boarding stations. Additionally, bulletins will inform passengers that those that initially opted out of meals can nonetheless request food, topic to availability, with an additional service cost of Rs 50.
To stop complaints such because the non-supply of cooled water bottles and food heating points, zonal railways should be sure that pantry tools is in working situation earlier than the prepare departs. Adequate area for trolley stacking and docking in Vande Bharat prepare coaches can also be required, the Railway Board letter states. Food and waste assortment must be completed in an environmentally pleasant method at designated stations.
To scale back litter within the aisles, Rail Neer (water bottle) cartons must be loaded from each ends of the journey by IRCTC. The observe of hawking and overstocking gadgets reminiscent of chips, confectionery gadgets, biscuits, branded aerated drinks and so forth. close to doorways, inflicting obstacles to passenger motion, has been discontinued on a pilot foundation for six months.
