What you must do if financial institution refuses to deposit or change notes?

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Rs 2,000 denomination notes have been withdrawn from circulation by the Reserve Bank of India (RBI) on Friday. However, the Rs 2,000 notes will stay authorized tenders. RBI has instructed folks to both deposit or change the Rs 2,000 notice earlier than September 30. Amount as much as Rs 20,000 could be exchanged at a time.

Banks have been requested to facilitate folks with the change and deposition of the Rs 2,000 denomination notes. 

What will occur if financial institution refuses to change Rs 2,000 notes?

If any financial institution refuses to change the Rs 2,000 banknotes, prospects can initially attain out to the involved financial institution, if the financial institution refuses to reply after a month, a criticism could be filed underneath the Reserve Bank- Integrated Ombudsman Scheme, 2021 within the criticism administration system portal of RBI (cms.rbi.org.in)

Read: Notebandi 2.0: Exchange or deposit Rs 2,000 notes by September 30

What is Integrated Ombudsman Scheme?

The Reserve Bank- Integrated Ombudsman Scheme, 2021 was launched on November 12, 2021. The Banking Ombudsman Scheme (BOS) in India has been carried out by the Reserve Bank of India (RBI) to redress the complaints of shoppers on sure kinds of banking companies and to facilitate the settlement of these complaints.