NEW DELHI: Trai has cracked down on telecom corporations for poor client providers whereas strengthening high quality of providers (QoS) norms, mandating that operators will have to compensate subscribers in case of service outages for greater than 24 hours at a district degree beneath new guidelines issued on Friday.
Also, it fastened monetary penalties working up to Rs 3 lakh for continued failure to guarantee satisfactory providers, and Rs 10 lakh for not submitting compliance experiences to set norms with the regulator.
TOI had reported in its May 19 editions that govt plans to strengthen QoS norms in view of poor client providers.
Trai has additionally elevated the penal quantity to Rs 1 lakh from Rs 50,000 for failing to meet every high quality benchmark beneath the brand new guidelines. The regulator has launched a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for totally different scales of rule violations beneath revised rules –“The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024”.
The new norms supersede three totally different rules — Quality of Service (QoS) for fundamental and mobile cellular providers, broadband providers, and broadband wi-fi providers.
In case of a community outage in a district, telecom operators will need to present a rebate on hire for postpaid prospects and lengthen the validity of connection for pre-paid prospects as per the brand new guidelines.
“If any such significant network outage continues for more than 24 hours, the service provider shall provide a proportional rent rebate, as per subscribed tariff offering, for the actual number of days of service outage to postpaid subscribers registered in the affected district(s) in next billing cycle,” Trai mentioned.
The regulator will depend community outage length of greater than 12 hours in a calendar day as one full day for the calculation of hire rebate or extension of validity.
“Rent rebate to postpaid customer or validity extension to prepaid customer, due delay in rectification of faults or due to significant network outage of more than 24 hours, as applicable, shall be made within one week of rectification of significant network outage,” the brand new norms mentioned.
However, outages due to pure calamity will not be thought of for the extension of validity.
Even fixed-line service suppliers will have to compensate postpaid and pay as you go prospects if the fault in their community or service is fastened after three days.
The new rule mandates broadband service suppliers to activate 98% of connections inside seven days of prospects making fee.
Mobile service suppliers will need to present service-wise (2G, 3G, 4G, 5G) geospatial protection maps on their web site that will assist users.
Trai’s new guidelines will come into drive after six months.
Also, it fastened monetary penalties working up to Rs 3 lakh for continued failure to guarantee satisfactory providers, and Rs 10 lakh for not submitting compliance experiences to set norms with the regulator.
TOI had reported in its May 19 editions that govt plans to strengthen QoS norms in view of poor client providers.
Trai has additionally elevated the penal quantity to Rs 1 lakh from Rs 50,000 for failing to meet every high quality benchmark beneath the brand new guidelines. The regulator has launched a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for totally different scales of rule violations beneath revised rules –“The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024”.
The new norms supersede three totally different rules — Quality of Service (QoS) for fundamental and mobile cellular providers, broadband providers, and broadband wi-fi providers.
In case of a community outage in a district, telecom operators will need to present a rebate on hire for postpaid prospects and lengthen the validity of connection for pre-paid prospects as per the brand new guidelines.
“If any such significant network outage continues for more than 24 hours, the service provider shall provide a proportional rent rebate, as per subscribed tariff offering, for the actual number of days of service outage to postpaid subscribers registered in the affected district(s) in next billing cycle,” Trai mentioned.
The regulator will depend community outage length of greater than 12 hours in a calendar day as one full day for the calculation of hire rebate or extension of validity.
“Rent rebate to postpaid customer or validity extension to prepaid customer, due delay in rectification of faults or due to significant network outage of more than 24 hours, as applicable, shall be made within one week of rectification of significant network outage,” the brand new norms mentioned.
However, outages due to pure calamity will not be thought of for the extension of validity.
Even fixed-line service suppliers will have to compensate postpaid and pay as you go prospects if the fault in their community or service is fastened after three days.
The new rule mandates broadband service suppliers to activate 98% of connections inside seven days of prospects making fee.
Mobile service suppliers will need to present service-wise (2G, 3G, 4G, 5G) geospatial protection maps on their web site that will assist users.
Trai’s new guidelines will come into drive after six months.
