NEW DELHI: In a crackdown on telecom firms for poor client providers, Trai has mandated that operators should compensate subscribers in case of service outages for greater than 24 hours at a district degree beneath new guidelines issued on Friday. (*24*), it fastened monetary penalties working as much as Rs 3 lakh for continued failure to make sure satisfactory providers, and Rs 10 lakh for not submitting compliance reviews with the regulator.
TOI had reported in its May 20 editions that govt plans to strengthen Quality of Service norms in view of poor client providers.
Trai has additionally elevated the penal quantity to Rs 1 lakh from Rs 50,000 for failing to fulfill every high quality benchmark beneath the brand new guidelines. The regulator has launched a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for totally different scales of rule violations beneath revised laws – “The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024”.
TOI had reported in its May 20 editions that govt plans to strengthen Quality of Service norms in view of poor client providers.
Trai has additionally elevated the penal quantity to Rs 1 lakh from Rs 50,000 for failing to fulfill every high quality benchmark beneath the brand new guidelines. The regulator has launched a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for totally different scales of rule violations beneath revised laws – “The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024”.
