Currently, over 800 mid-market GCCs make use of 10% to 12% of the entire GCC workforce in India, which interprets to roughly 220,000 staff. Many of those centres are micro-GCCs, using fewer than 50 folks. This contrasts with the bigger GCCs by way of operational scale however not within the skill to ship high-quality companies and innovation.
ANSR founder Lalit Ahuja mentioned he defines mid-market GCCs as these with income within the vary of $100 million to up to $1 billion. “It’s going to be a game changer for these firms, as some didn’t have outsourcing as an option. Post-pandemic, these firms embraced newer themes in transformation, leveraging digital competencies and working with diverse tech talent in India,” Ahuja mentioned.
The majority of mid-tier GCCs in India originate from North America (60%). European nations contribute 25% of those centres, led by Germany, the UK, Ireland, Spain, and France. The Asia-Pacific area, together with Australia, New Zealand, Japan, and Singapore, accounts for 10% of those institutions.
Some of the mid-market GCCs that entered India within the final 2-3 years embrace Revolut, Papa Johns, Raksul, and Outbrain, amongst others. ANSR’s report confirmed that six metros represent greater than 90% of mid-market GCCs and the accessible expertise pool, with Bengaluru and Hyderabad on the forefront, representing over 50%. These GCCs rely closely on expert professionals and well-designed workplace infrastructure to preserve operational excellence.
Whilst established metros like Bengaluru and Hyderabad proceed to appeal to Fortune 500 and Forbes Global 2000 organisations, India’s mid-market GCCs at the moment are venturing into rising cities together with Ahmedabad, Bhubaneswar, Vizag, Trivandrum, and Coimbatore. These growing city centres present entry to specialised experience and a various, competent workforce, enabling sustainable development and technological development.
India’s GCCs skilled a development fee of 4.5% CAGR for new centre institutions, while the mid-market phase demonstrates stronger momentum at 6.2% CAGR. In response to the fierce expertise competitors, mid-market GCCs want to prioritise the event of greatest office practices and strengthen their worker worth propositions. Projections point out that by 2026, the mid-market GCC workforce in India may surpass 260,000 professionals.
